Privacy Policy

Last Updated: September 12, 2026

Karez Technologies (“Karez Technologies”, “Karez”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with Karez Technologies through our website, business systems, WhatsApp, email, forms, customer support channels, and other services.

Karez Technologies provides business technology services including enterprise resource planning (ERP) implementation, business process optimization, automation, artificial intelligence, business intelligence, system integration, consulting, and related digital services.

By using our website, communicating with us, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Karez Technologies, we may collect information including:

Contact and identification information

• Name
• Company or organization name
• Job title
• Email address
• Telephone or WhatsApp number
• Business address
• Country or region

Business information

• Information about your company and operations
• Business requirements
• Project requirements
• Requests for quotations or proposals
• Products or services you are interested in
• Customer support requests
• Project and implementation communications

Communication information

When you communicate with Karez Technologies through WhatsApp, email, our website, or other communication channels, we may process information such as:

• Your phone number or email address
• Your profile or display name where available
• Messages you send to us
• Files, images, documents, or other attachments you voluntarily provide
• Dates and times of communications
• Message and delivery status information
• Information necessary to respond to and manage your request

Technical and website information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring pages
• Cookies and similar technologies where applicable

We only seek to collect information reasonably necessary for our business activities and services.

2. WhatsApp and Meta Integration

Karez Technologies may use the WhatsApp Business Platform, provided by Meta Platforms and its affiliates, to communicate with customers, prospective customers, suppliers, partners, and other business contacts.

When you communicate with Karez Technologies through WhatsApp, your messages and related information may be transmitted and processed through WhatsApp and Meta’s infrastructure.

We may integrate WhatsApp with our business management and ERP systems, including Odoo, so that authorized Karez Technologies personnel can manage business communications, customer relationships, sales activities, support requests, quotations, projects, and related business processes.

Depending on the interaction, information processed through this integration may include your:

• Name
• WhatsApp phone number
• Message content
• Attachments
• Message timestamps
• Message delivery or read status
• Relevant customer or business records

We use WhatsApp information primarily to communicate with you, respond to requests, provide services, manage customer relationships, and conduct legitimate business operations.

Use of WhatsApp is also subject to the applicable terms and privacy practices of Meta and WhatsApp.

3. Odoo and Business Systems

Karez Technologies uses business software, including Odoo, to manage aspects of our operations.

Information you provide to us may therefore be stored or processed within our business systems for purposes such as:

• Customer relationship management
• Sales and quotations
• Purchasing
• Project management
• Accounting and invoicing
• Customer support
• Communications
• Service delivery
• Internal administration
• Business analysis and reporting

Access to these systems is limited to authorized persons according to their responsibilities and access permissions.

4. How We Use Your Information

We may use information collected from you to:

• Respond to inquiries and requests
• Communicate with customers and prospective customers
• Provide quotations, proposals, consultations, and demonstrations
• Deliver and manage our services
• Implement and support ERP and business systems
• Manage projects and customer relationships
• Provide technical and customer support
• Send operational or service-related communications
• Process invoices and payments
• Maintain business and accounting records
• Improve our website, systems, services, and customer experience
• Protect our systems and prevent fraud or misuse
• Comply with applicable legal, regulatory, accounting, or contractual requirements

Where appropriate and permitted, we may also communicate with existing or prospective customers regarding relevant Karez Technologies services.

You may request that we stop sending promotional communications at any time.

5. Message Templates and Business-Initiated WhatsApp Communications

In certain circumstances, Karez Technologies may use approved WhatsApp message templates to initiate communications.

These communications may include matters such as:

• Customer inquiries and follow-ups
• Appointment or meeting information
• Quotations and proposal updates
• Project notifications
• Service notifications
• Support communications
• Transactional information

Where consent or another appropriate basis is required for a particular communication, we seek to comply with applicable requirements and WhatsApp Business Platform policies.

We do not intend to use WhatsApp for unsolicited mass messaging or spam.

6. How We Share Information

Karez Technologies does not sell personal information to advertisers or data brokers.

We may share or make information available to service providers when reasonably necessary to operate our business and provide our services.

These may include providers of:

• Business and ERP software
• Cloud infrastructure and hosting
• Email and communication services
• WhatsApp and Meta services
• Website services
• Accounting or payment services
• IT and security services

For example, information may be processed by Meta/WhatsApp when you communicate with us through WhatsApp and by Odoo when information is processed within our ERP and customer-management environment.

Service providers process information according to their respective terms, privacy policies, contractual obligations, and applicable law.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect our rights or property, investigate fraud or security incidents, or protect our customers and systems.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer relationships, fulfilling contractual obligations, maintaining financial and business records, resolving disputes, and complying with applicable requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When information is no longer reasonably required, we may delete, anonymize, or securely archive it where appropriate.

8. Data Security

Karez Technologies takes reasonable organizational and technical measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Measures may include:

• User access controls
• Role-based permissions
• Password and authentication controls
• Secure cloud services
• Restricted administrative access
• Software and system security practices
• Appropriate backups and operational controls

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Choices and Rights

Depending on applicable law and the circumstances, you may request that Karez Technologies:

• Provide information about personal data we hold about you
• Correct inaccurate information
• Update your information
• Delete eligible personal information
• Stop certain communications
• Withdraw consent where processing is based on consent

Some information may need to be retained where required for legitimate contractual, accounting, security, dispute-resolution, or legal purposes.

To make a privacy or data request, contact us using the details below.

10. Data Deletion Requests

You may request deletion of personal information associated with your interactions with Karez Technologies.

To submit a deletion request, contact:

Email: privacy@kareztechnologies.com

If that email address is not actually created yet, use your working business email instead, such as:

Email: muhammad@kareztechnologies.com

Please include enough information for us to identify the relevant records and understand your request.

After verifying the request where necessary, we will review it and delete or anonymize eligible information within a reasonable period, subject to information we are required or reasonably entitled to retain for contractual, financial, security, dispute-resolution, or legal purposes.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies to operate website functionality, remember preferences, understand website usage, maintain security, and improve our services.

Third-party services integrated into the website may also use their own technologies according to their respective privacy policies.

Where required, users may be provided with options to manage non-essential cookies.

12. Third-Party Services

Our website and services may contain links to or integrations with third-party platforms.

Karez Technologies is not responsible for the independent privacy practices of third parties. We encourage users to review the privacy policies of services they choose to use.

These services may include platforms such as Meta, WhatsApp, Odoo, email providers, cloud infrastructure providers, and payment providers.

13. Children’s Privacy

Karez Technologies provides business-to-business technology services and does not intentionally target its services to children.

We do not knowingly seek to collect personal information from children through our business services.

14. International Processing

Some technology providers used by Karez Technologies may operate infrastructure in multiple countries.

As a result, information may be processed or stored outside the country in which you are located. Where applicable, we seek to use reputable service providers and appropriate safeguards for such processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, integrations, or applicable requirements.

When we make material changes, we may update the Last Updated date displayed at the top of this page.

We encourage users to review this page periodically.

16. Contact Karez Technologies

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Karez Technologies

Sulaymaniyah, Kurdistan Region, Iraq

Email: muhammad@kareztechnologies.com

Website: kareztechnologies.com